How to unfreeze my personal account now that I have a Family subscription?

drleslie
drleslie
Community Member
in Mac

I have had a longtime personal 1Password license and upgraded from v6 to a trial of v7. The trial period expired, freezing my data. I then established a Family subscription. I am able to see my 'old' v6 data in the Family subscription but it is frozen. How do I unfreeze it with my Family subscription? The only option seems to be to buy a Personal subscription but that makes no sense! Help, please!

1Password Version: 7
Extension Version: Not Provided
OS Version: 15.10.1
Sync Type: Dropbox
Referrer: forum-search:How to unfreeze my personal account now that I have a Family subscription?

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @drleslie!

    We will be happy to help you with this. Since I see that my colleague Intan has been helping you via email, I am going to close this discussion so we don't duplicate support efforts replying to you in two different places. Let's keep the conversation going via email.

    ref: DQC-79911-926

This discussion has been closed.