I want to use touch id. Went to 1Password, Preferences, Security but gray-ed out

sjb317
sjb317
Community Member
in Mac

Since it is gray, I can't turn it on. Thanks.

1Password Version: 7
Extension Version: 1Password 7 Version 7.4.1 (70401002) 1Password Sto
OS Version: OSX 13.0.3
Sync Type: iCloud
Referrer: forum-search:touch id

Comments

  • Ben
    Ben

    Hi @sjb317

    Was 1Password unlocked when you opened the preferences?

    Ben

  • sjb317
    sjb317
    Community Member

    Yes, Ben. It was unlocked. Thanks

  • Ben
    Ben
    edited December 2019

    Thanks @sjb317. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/109574/i-want-to-use-touch-id-went-to-1password-preferences-security-but-gray-ed-out#latest
    • Your forum username: sjb317

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

    Ben

    ref: QVZ-62687-437

This discussion has been closed.