Windows log in needs multiple attempts to work

gldunn
gldunn
Community Member
in 1Password in the Browser

Been having this problem for at least a week on 2 different laptops - I enter my master password, hit the padlock and no response - it is not an invalid password, just no response when I hit the button. Generally need to try at least 4-5 times for the password to take and log me in - has only just started so don't know what has changed, is very frustrating

1Password Version: Not Provided
Extension Version: 1.1.7
OS Version: Win 10
Sync Type: Not Provided
Referrer: forum-search:log in difficulties

Comments

  • kaitlyn
    kaitlyn
    1Password Alumni

    Hey there @gldunn! Thanks for letting us know about your experience unlocking 1Password X. We recently had a similar report, so it's on our developers' radar. It seems as though the actual padlock icon isn't clickable, but you should be able to press return or click the blue portion around the padlock to unlock 1Password X. We'll be working on a fix in the meantime. :)

    ref: dev/core/core#596

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