1Password gets confused about what version is installed, causing an upgrade loop

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cwp
cwp
Community Member

The automatic update for the 1Password app seems to be caught in an update loop. It goes like this:

  1. I perform a clean install using the procedure described here https://discussions.agilebits.com/discussion/108785/faq-updating-to-1password-v7-4-from-a-previous-version-gives-an-error-message#latest
  2. I install the chrome extension
  3. I check the "About 1Password" menu item, it reports version 7.4.1
  4. Everything is fine for a few minutes or hours
  5. I get a notification from 1Password that there is an update available.
  6. I check the "About 1Password menu item. It reports version 7.3.2. (Huh?)
  7. I click "Update..." in the notification
  8. 1Password Updater opens, says that version 7.4.1 is available and asks for my Mac login password
  9. I supply the password and the updater runs
  10. GOTO 4

I'm not sure if this is related, but I also have intermittent problems with the Chrome extension. It seems to be a failure to communicate with the main application. Using "Quit 1Password completely" sometimes helps, and updating to 7.4.1 sometimes helps, but these problems don't seem to line up consistently with the upgrade cycle above.


1Password Version: 7.3.2, 7.4.1
Extension Version: 4.7.5.90
OS Version: macOS 10.14.5 (18F132)
Sync Type: 1password.com

Comments

  • ag_ana
    ag_ana
    1Password Alumni
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    Hi @cwp! Welcome to the forum!

    If you look inside your Mac's Applications folder, how many copies of 1Password do you see there?

  • cwp
    cwp
    Community Member
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    There are two: '1Password 7.app' and '1Password 7.app.zip'. The Finder says the app is version 7.3.2, while if I open the zip file (into another directory to avoid overwriting) it contains version 7.4.1

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    @cwp:

    The Finder says the app is version 7.3.2

    Can you please show a screenshot of what the Finder is saying?

  • cwp
    cwp
    Community Member
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  • ag_ana
    ag_ana
    1Password Alumni
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    @cwp:

    I would like to ask you to create a diagnostics report from this Mac and email it to us at support+forum@agilebits.com so we can get a closer look at how you have configured 1Password on this device.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.

    Looking forward to your message!

  • cwp
    cwp
    Community Member
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    Ok, done. [#KNC-77658-188]

  • ag_ana
    ag_ana
    1Password Alumni
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    Thank you @cwp!

    We have received your email and we will get back to you over there as soon as possible.

    Thank you for your patience!

    ref: KNC-77658-188

This discussion has been closed.