Re-instate a subscription after Organizer account deletion?

mikex

Hello!

I had received a subscription to a family plan, by way of a promo code. Foolishly, I forgot my master password and was the only family organizer. After trying hundreds of times to remember my master password and reading all available help articles on password/account recovery, I ended up deleting my 1Password account to start over (accepting that I'd lose all family data).

But I forgot that I had signed up using a promo code—which is no longer usable. May I have my subscription re-instated? This comes through an Eero secure+ subscription which I pay for annually. I can provide the original 1Password promo code if needed.

Thanks!

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Corey_C

Hi there @mikex

We are happy to help you, but we won't be able to do it here. Your issue involves private account information and this is a public forum. Drop us a line over at support@1password.com and we will be able to better assist you there. :)

mikex

Thank you!

ag_tommy

Hi @mikex

I am glad Corey_C was able to assist you. With you know having the proper contact information, I am going to close this discussion. If you need further assistance, please reach out!