Got a new Mac and can no longer edit/add accounts in 1Password!

joanna
joanna
Community Member
in Mac

Hi, I bought 1 Password in July 2018 and am synching with Dropbox on my Mac OS devices. Since getting a new computer I am not able to create new passwords. The software asks me to log into my account, but I don't have one and don't understand why I'd need one if I'm a single user syncing in Dropbox. Help! I can only create new accounts on my phone for some reason. Thanks.

1Password Version: 7.4.1
Extension Version: Not Provided
OS Version: 10.15.1
Sync Type: Dropbox

Comments

  • Lars
    Lars
    1Password Alumni

    @joanna - I'm sorry for the trouble. That sounds as if you haven't applied your license file into 1Password 7 for Mac. If you've already purchased (and been using) a standalone license for 1Password 7 on one or more other Macs, then the process is the same here: just locate the original email from our FastSpring store with the blue link for your license, and (with 1Password 7 running) click to download and install it:

    Hope that's helpful, but let me know if you hit any difficulties. :)

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