1Password not open and fill
1Password 7.4, iMac High Sierra, Safari - 1Password won't open site nor fill when site is manually opened. Receive warning window about 1Password needs to be in Application folder. 1Password and Safari are both in Application folder and 1Password extension is on.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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sorry for the delayed response - I see "You are licensed"
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@markcc - thanks for the additional info. If you're seeing a message that either your browser or 1Password are not in the main
/Applicationsfolder, you may wish to check. There may be another Applications folder inside your user folder, which would make the pathUsers/(your username)/Applicationsinstead of/Applications. If that's the case, you will need to quit whichever program (browser, 1Password or both) and move them (drag/drop) into the main/Applicationsfolder. Let me know how that works for you.0 -
sorry for the delayed response - I see "You are licensed"
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There is another Application folder in my User folder but 1Password is not there. Just to check I searched for 1Password but only one 1Password location is returned - the application folder on my boot drive.
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Thank you for the confirmation. I would like to ask you to generate a diagnostics reports from this Mac and email it to us at support+forum@agilebits.com so we can take a closer look at why this is happening to you.
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.
Looking forward to your message!
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I've sent the Diagnostic Report as requested. [#XMN-32836-995]
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Thank you. I confirm that I was able to locate your email in our system. So we don't duplicate answers by posting in multiple places, I am going to close this forum discussion and we will get back to you over there as soon as possible.
ref: XMN-32836-995
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