I upgraded from 1Password 6 to 1Password 7 and it didn't store my master password

dagerman
dagerman
Community Member

When I upgraded from v6 to v7 I created an account and received my Emergency Kit, however, neither 1password nor Safari copied my master password to the clipboard correctly so I'm unable to login. I deleted my app data and it's still asking for a master password. It's also supposed to by syncing with iCloud, but I'm unable to find the file anywhere. Do I need to delete my Family account and start over?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Lars
    Lars
    1Password Alumni

    Welcome to the forum, @dagerman! I'm sorry for the trouble. I see you've asked this identical question of our email support team and one of my colleagues has already replied. Let's keep the conversation going in that more-private channel instead of in multiple channels at once. Thanks.

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