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Lost my external hard drive with secret key.

normski133
normski133
Community Member
in Memberships

I have lost my external hard drive which has my secret key on it. I think I may have lost it at the airport.

What should I do?

1Password Version: Not Provided
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Comments

  • Ben
    Ben

    Hi @normski133

    Are you still signed into the 1Password app on any of your devices? i.e. Do you have access to your account? If you do, you may want to consider changing your Secret Key:
    https://my.1password.com/profile
    Click "Regenerate Secret Key"

    Please be very sure to record the new key, because otherwise you'll be unable to access your data. I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

  • Ben
    Ben

    It appears you also contacted us via email about this issue. To avoid duplicating efforts further I'm going to close this thread, but we'll be in touch for any further in reply to your email.

    Thanks.

    Ben

This discussion has been closed.