Changing a family member password

Ayara Nidajat
Ayara Nidajat
Community Member
edited December 2019 in Families

Hello.
Is recovering the account of a family member the only way to change her password?
Thanks in advance.
AN

_1Password Version: 7.3.2
_Extension Version: 4.7.5.90
_OS Version: 10.15.2
_Sync Type: Dropbox

Comments

  • Ayara Nidajat
    Ayara Nidajat
    Community Member

    OK, so I don't need an answer to the above ? anymore. I went to my account, recovered the family member's account and changed her password.
    Now, with the new password she's able to log into her 1password.com acct, but when she tries to log into her mbp/iPhone/iPad apps it tells it's the wrong one! (????)
    Any insights, anyone?

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @Ayara Nidajat!

    This is normal, since the 1Password app on her device is still using the old Master Password. If she forgot the old one, she will have to start over in the 1Password app, and add her account information again, this time with the new Master Password that she knows.

  • Ayara Nidajat
    Ayara Nidajat
    Community Member

    Thanks ag_ana.
    I eventually tried all kind of ways. Recovered her account (actually recovered it several times) and eventually succeeded to set up all her accounts, in all her 3 devices (MBP, iPhone and iPad) online and in the app with a new password.
    Happy New Year!

  • ag_ana
    ag_ana
    1Password Alumni

    @Ayara Nidajat:

    Thank you for the update! I am glad to hear this :)

    If you have any other questions, please feel free to reach out anytime.

    Happy New Year to you too!

This discussion has been closed.