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Switching from family to individual - prorated refund

anchal
anchal
Community Member
in Memberships

Hi there! If someone mistakenly subscribed to and paid for a family subscription (billed annually) and would like to switch to an individual account, is it possible to get a (prorated) refund for the subscription cost difference? Thanks!

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Comments

  • Blake
    Blake

    Hello Anchal!

    In the event a customer signs up for the incorrect subscription, we do automatically refund the difference between the subscription costs back to the account as a credit!

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