Family member account is frozen

Plessmann
Plessmann
Community Member
in Families

Hi,

A while ago a got an invitation code to share which I gave to my girlfriend, then I decided to change my account to family and i added her to my family. A month ago her account got frozen and asks for her to subscribe, how can I fix this?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_tommy
    ag_tommy

    Hey @Plessmann

    Off-hand, it sounds like she created a new account instead of joining yours. I would check and ensure you are both signed into the correct account. It also sounds like your devices are ok, and you should focus on hers? Have you checked your account to ensure she accepted the invitation? That would be my first place to start. Then I would make sure you confirmed that invitation.

    If we need to answer account-specific questions, please be aware that we only answer those via our ticket system. In which case, I would recommend reaching out via https://support.1password.com/contact-us/ and select the email option. Please make sure to use the email address tied to the account in question.

  • Plessmann
    Plessmann
    Community Member

    Hey @ag_tommy

    Thanks for your speedy response. Via Twitter, I got a ticket created. When the solution is found, i will post the cause here :)

  • ag_tommy
    ag_tommy

    :) :+1: Happy Holidays

This discussion has been closed.