Master password no longer works
My system was working well, and I just updated to 1Password 7. All of a sudden today the master password has stopped working. I don't have my secret key for the website. The same master password works correctly on my iPhone. I even changed it there, and it still doesn't work on the mac. The vault file seems to be gone, I'm left with the agile keychain but of course I can't import it because I can't log in.
This is a critical problem. Please help me fix it.
Kirsten
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Dropbox
Comments
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Hey @synedra
We don't answer questions regarding account's in the public forums. This is for your safety and security. At some point in our discussions, I believe it may include account-specific details. So, I would like to have you send in that email to us at support@1password.com or by visiting the contact us page.
Once we receive that, we can maintain a direct line of communication.
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Kirsten, I have the same problem and was wondering whether you ever got a resolution with 1Password support team?
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Hey @Breski,
Sorry to hear about the trouble. Just to ask, are you seeing the exact same issue, with one device working and another one not working? If so, I'd definitely recommend following Tommy's advice and heading over to the contact page to shoot a message directly to the team. It may just be that you're syncing your data to more than one location at once.
ref: QJG-43624-393
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Thank you Zatara for responding to my query. The issue has since been resolved. It was down to me inadvertently creating a second master password during the process of upgrading my Mac to 1Password7. I had not realised that the password that I was asked to create for the online 1Password Membership element doubled up as the master password.
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Thanks for updating the topic and sharing the resolution. Maybe it will help someone in the future. :+1: :)
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