I installed the 1PW Firefox browser extension today, but the icon is grayed-out.
When I restart Firefox (ver. 71.0), I get a small pop-up message stating "1Password can't verify the identity of your web browser".
Firefox is located in my Applications folder, and is up to date.
1Password Version: 7.4.1 (for Mac)
Extension Version: 4.7.5.90
OS Version: OS X 10.14.6
Sync Type: Dropbox
Referrer: forum-search:I installed the Firefox browser extension today, but the icon is grayed-out.
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Yes, I just installed the extension yesterday. I quit and relaunched Firefox quite a few times; the extension has never worked.
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Can you please try going through all of the suggestions in this support article and see if they help?
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Thanks, I did most of these steps yesterday, and also restarted the computer, which didn't help. I think the issue lies with installing the browser add-on. It is not available from the Firefox "Add-on Store," and Mozilla has apparently changed the functionality of side loading add-ons. Some add-ons are disabled by the browser after installation. Is there a Firefox specialist at Agilebits that can assist me with this issue?
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I have managed to install the Firefox extension from this page without issues. Is that where you are trying to install from?
Should that not work for you, please create a diagnostics reports from this Mac and email it to us at support+forum@agilebits.com so we can take a closer look at why this is happening to you.
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.
Looking forward to your message!
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Yes, I downloaded it from the recommended page and installed it following the Firefox prompts. The extension icon appeared (grayed-out) in the Firefox toolbar, but after browser restart, the icon has disappeared. I have emailed you a diagnostics report as requested [#MKC-89698-781].
Thanks0
