My iOS app can't sign in

Rayon
Rayon
Community Member
edited January 2020 in iOS

My iPhone XR installs the 1Password app, but I can't sign in to the app. It always says "The internet connection appears to be offline", but I do have connections with my phone. The other side MacOS and Chrome can sign-in successful.

1Password Version: 7.4.4
Extension Version: Not Provided
OS Version: iOS 13.3
Sync Type: Not Provided

Comments

  • Ben
    Ben
    edited January 2020

    Hi @Rayon,

    I'm sorry for the trouble. Please try using https://my.1password.com as the sign-in address. Also, it appears you're on cellular data. Please make sure 1Password has access to use cellular data (Settings.app > Cellular > Cellular Data > make sure 1Password is turned on). Does that help?

    Ben

    P.S. I removed your screenshot as even though you blurred the sensitive fields it was still possible to make out what they said.

  • Rayon
    Rayon
    Community Member

    Hi @Ben ,

    It works. I can sign-in now. Thanks! :)

  • ag_ana
    ag_ana
    1Password Alumni

    On behalf of Ben, you are welcome! If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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