Passwords not syncing across devices

kingxms
kingxms
Community Member
edited January 2020 in Mac

All Macs/IOS devices on current version, latest subscription. One Mac has not been turned on for a few months. Turned on and need to update iCloud password -- but 1password is not reflecting the latest password -- hence can't get into any apple accounts.]

Tried to download 1password troubleshooting utility and the link is inaccessible.

1Password 7
Version 7.3.2 (70302004)
1Password Store


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:password not syncing across devices

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @kingxms! Welcome to the forum!

    Where is your 1Password data currently stored?

  • kingxms
    kingxms
    Community Member

    Wherever 11password defaults to / I think their proprietary cloud but I’ve not made any changes to their defaults

  • ag_ana
    ag_ana
    1Password Alumni

    @kingxms:

    We will be happy to check this for you. To avoid sharing your account information here, can you send us a diagnostics report from this Mac to support+forum@agilebits.com from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.

    Looking forward to your message!

  • kingxms
    kingxms
    Community Member

    Wherever 11password defaults to / I think their proprietary cloud but I’ve not made any changes to their defaults

  • kingxms
    kingxms
    Community Member

    I tried to use the diagnostic but it says page not found and safari barfs on it

  • ag_ana
    ag_ana
    1Password Alumni

    @kingxms:

    There is no "default" data location, so we would like to confirm where your data is synced before we can help you investigate the sync issue.

    I tried to use the diagnostic but it says page not found and safari barfs on it

    Is this the link you used to download the troubleshooting utility?

This discussion has been closed.