Failed migration from standalone vaults to 1Password account
Hello.
I am trying to upgrade from 1Password 6 to 7. I downloaded 1Password 7.4.1 from the Mac App Store last night, launched it and walked through the first-run setup creating my 1Password account. At the end it offered to copy all of the items in my 1Password 6 vault into my new 1Password account.
Unfortunately, the migration failed with the message: “There was a problem migrating your information. Some or all of your items may not have migrated.”
This morning I tried re-running the migration using the “Migrate Standalone Vaults to Account…” tool and watched the messages logged by 1Password to the macOS Console app. Here’s the tail end of the log around the time the migration failed.
default 11:37:19.304698 -0800 1Password 7 27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: 0 vs 149, 513,
default 11:37:25.600641 -0800 1Password 7 70401001 [B5:(Secondary Thread 0x600009d00d00):] E createVaultWithName:description:avatarImageData:mandatoryGroupUUIDs:giveAdminGroupsManagementPermissions:adminGroupUUIDs:inAccount:completion: | Timed-out fetching the Owner Group's Public Key
default 11:37:25.601953 -0800 1Password 7 Task <96834793-50CB-4C1E-AC3D-3EB4BE77A370>.<24> resuming, QOS(0x19)
ATS default 11:37:25.602366 -0800 1Password 7 Task <96834793-50CB-4C1E-AC3D-3EB4BE77A370>.<24> {strength 1, tls 8, ct 0, sub 0, sig 0, ciphers 1, bundle 0, builtin 0}
default 11:37:25.602865 -0800 1Password 7 Task <96834793-50CB-4C1E-AC3D-3EB4BE77A370>.<24> now using Connection 19
default 11:37:25.602987 -0800 1Password 7 Task <96834793-50CB-4C1E-AC3D-3EB4BE77A370>.<24> sent request, body N
default 11:37:25.722666 -0800 1Password 7 Task <96834793-50CB-4C1E-AC3D-3EB4BE77A370>.<24> received response, status 200 content K
default 11:37:25.722755 -0800 1Password 7 Task <96834793-50CB-4C1E-AC3D-3EB4BE77A370>.<24> done using Connection 19
default 11:37:25.723277 -0800 1Password 7 Task <96834793-50CB-4C1E-AC3D-3EB4BE77A370>.<24> response ended
default 11:37:25.727148 -0800 1Password 7 70401001 [DATABASE:(Secondary Thread 0x60000900de40):OPAccountMigratorWindowController.swift] E startMigration() | migration finished with error code -6
default 11:37:25.727380 -0800 1Password 7 70401001 [UI:(Secondary Thread 0x60000900de40):] E vaultMigration: | Could not migrated items due to error Error Domain=com.agilebits.onepassword.ErrorDomain Code=-6 "Could Not Create Vault" UserInfo={NSLocalizedDescription=Could Not Create Vault, NSLocalizedRecoveryOptions=(
OK
), NSLocalizedFailureReason=1Password was unable to create a vault for the file you are trying to import., NSUnderlyingError=0x6000308319e0 {Error Domain=com.agilebits.onepassword.ErrorDomain Code=1214 "The request timed out" UserInfo={NSLocalizedDescription=The request timed out}}}:
(null)
Notice the migration appears to fail while trying to create a vault and (presumably) using the network to do so.
What might be causing the migration to fail?
1Password Version: 7.4.1
Extension Version: 7.4.1
OS Version: 10.14.6
Sync Type: 1password.com
Comments
-
Hello.
I am trying to upgrade from 1Password 6 to 7.
I purchased version 7.4.1 from the Mac App Store last night, launched it and walked through the first-run setup creating a new 1Password account.
When the setup process offered to copy my items from the 1Password 6 vault to my new 1Password account I accepted.
Unfortunately, the migration failed with the message:
“There was a problem migrating your information. Some or all of your items may not have migrated.”
I have since retried the migration using the “Migrate Standalone Vaults to Account…” tool. Using macOS’ Console application I can see the following messages around the time the migration fails:
default 11:37:19.304698 -0800 1Password 7 27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: 0 vs 149, 513, <private> default 11:37:25.600641 -0800 1Password 7 70401001 [B5:(Secondary Thread 0x600009d00d00):<B5LocalController: 0x60000071dac0>] E createVaultWithName:description:avatarImageData:mandatoryGroupUUIDs:giveAdminGroupsManagementPermissions:adminGroupUUIDs:inAccount:completion: | Timed-out fetching the Owner Group's Public Key
default 11:37:25.727148 -0800 1Password 7 70401001 [DATABASE:(Secondary Thread 0x60000900de40):OPAccountMigratorWindowController.swift] E startMigration() | migration finished with error code -6 default 11:37:25.727380 -0800 1Password 7 70401001 [UI:(Secondary Thread 0x60000900de40):<OPMainWindowController: 0x7fd7886add60>] E vaultMigration: | Could not migrated items due to error Error Domain=com.agilebits.onepassword.ErrorDomain Code=-6 "Could Not Create Vault" UserInfo={NSLocalizedDescription=Could Not Create Vault, NSLocalizedRecoveryOptions=( OK), NSLocalizedFailureReason=1Password was unable to create a vault for the file you are trying to import., NSUnderlyingError=0x6000308319e0 {Error Domain=com.agilebits.onepassword.ErrorDomain Code=1214 "The request timed out" UserInfo={NSLocalizedDescription=The request timed out}}}:
(null)What might be the problem?
1Password Version: 7.4.1
Extension Version: 7.4.1
OS Version: 10.14.6
Sync Type: 1password.com0 -
FYI – I was able to manually create a test vault and create a test login inside it in my 1Password account using the Mac client. So it seems vault creation works.
Still trying to get the “Migrate Standalone Vaults to Account…” tool to complete without error.
0 -
I would like to ask you to generate a diagnostics report from your Mac and email it to us at support+forum@agilebits.com so we can take a closer look at why this is happening to you.
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.
Looking forward to your message!
0 -
@ag_ana: done! [#YKT-79272-788]
0 -
Thank you! I confirm that I managed to locate your email in our systems. To avoid replying to you in multiple places, I am going to close this discussion and someone will get back to you via email as soon as possible.
ref: YKT-79272-788
0
