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Converting to Subscription service but need to reset Password.

bcmcbrien
bcmcbrien
Community Member
in Memberships

I signed up for a new subscription on December 2, 2019 but I must have copied down the new Master password incorrectly. I am still using my non-subscription 1Password6 with my original Master password.

I have my new Secret Key as well as all my passwords in 1Password6 but I cannot convert to the subscription because of the lost new Master password I created when signing up for the subscription. How do I get back to my subscription, which I have already paid for?

This is very frustrating, paying for a subscription and not having any responsive contact with customer service.

Thanks

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @bcmcbrien! Welcome to the forum!

    We will be happy to help you with this. I noticed that you also sent us an email about this issue. So we don't duplicate the answers, I am going to close this forum discussion and we will get back to you via email as soon as possible.

    Thank you for your patience!

    ref: JSV-72826-264

This discussion has been closed.