Chrome 79 not working

rolandgolla
rolandgolla
Community Member

Hi and a happy new year,

on my Ubuntu the actual Chrome version 79 is not working. What can i do?

See you
Roland


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Ubunto 18
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @rolandgolla! Welcome to the forum!

    Can you please let us know what is not working exactly? Is it Chrome? Is it the 1Password browser extension in Chrome?

  • rolandgolla
    rolandgolla
    Community Member


    Yes thats it

  • ag_ana
    ag_ana
    1Password Alumni

    @rolandgolla:

    What is the exact version of Chrome that you are using here? For reference, I am using 79.0.3945.88, and the website is working fine for me.

  • rolandgolla
    rolandgolla
    Community Member

    Version 79.0.3945.88 (Offizieller Build) (64-Bit)

  • rolandgolla
    rolandgolla
    Community Member

    Looks like that this is not the issue ;(

  • ag_ana
    ag_ana
    1Password Alumni

    @rolandgolla:

    Can you pleas try clearing the browser cache and see if that helps? You can clear the cache by going to chrome://settings/clearBrowserData and selecting just "Cached images and files".

  • rolandgolla
    rolandgolla
    Community Member

    This is not working. I checked 1PasswordX and 1PasswordX Beta

  • ag_ana
    ag_ana
    1Password Alumni

    @rolandgolla:

    I would like to ask you to reproduce this issue again in your browser, and save the console logs. If you can then email the logs to us at support+forum@agilebits.com, we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.

    Looking forward to your message!

  • rolandgolla
    rolandgolla
    Community Member

    Thank you [#UDV-48647-787]

  • ag_ana
    ag_ana
    1Password Alumni

    Thank you! I confirm that I managed to locate your email in our system. To avoid duplicating support efforts by replying in multiple places, I am going to close this forum discussion here, and someone will be in touch with you via email as soon as possible.

    ref: UDV-48647-787

This discussion has been closed.