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need to cancel subscription and get reimbursed - never signed up for this or used it

nehda
nehda
Community Member
in Memberships

I have been charged for this service but never signed up for it and have never used it. I have reached out to contact support multiple times and have gotten no response. Even when trying to delete my entire account I can't because none of my emails are linked to an account yet I still got charged.

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Referrer: forum-search:need to cancel subscription and get reimbursed - never signed up for this or used it

Comments

  • Ben
    Ben

    Hi @nehda

    It looks like my colleague Kristen reached out to you via email 20 minutes ago. Please keep an eye out for her reply, and continue the conversation with her.

    Thanks!

    Ben

  • Trek1778
    Trek1778
    Community Member

    I have the same problem but have not heard from Kristen. Ron

  • Ben
    Ben

    @Trek1778

    The only email I see from you in our inbox is from 2 months ago, and Suzy from our team replied to you at that time. It doesn't appear you ever replied to Suzy's email, so the ticket was closed. If you're still having trouble please reach out to us at support@1password.com.

    Ben

This discussion has been closed.