Newly created familiy account can not be added to iPad
I tap add account, there is a line: we found an account. I tap on the account, enter my master password for the familiy account. I receive an error stating there are problems with my credentials.
Adding the familiy account manually by scanning the QR-Code from my iPhone and entering the master-password results in „1Password needs to be updated“. Latest version iPadOS, latest version 1Password.
Thanks for help
Wolfgang
1Password Version: 7.4.4
Extension Version: Not Provided
OS Version: IPadOS 13.3
Sync Type: Not Provided
Comments
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I also can not add a just created familiy account. It says „1Password Update needed“. Maybe its related!
Wolfgang0 -
Forget: Latest Version of iPadOS, latest version of 1Password.
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If you see a different error message than the one in the screenshot above, then there is probably a different cause. In your case, please make sure you update the 1Password app to the latest version.
What version of 1Password are you currently using on your iOS device?
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7.4.4
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Forgot to mention: I switched on 2FA for the family account...
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This discussion was created from comments split from: 1Password account cannot be added.0
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I have merged all your comments into a single discussion, so we avoid replying to you in multiple places. I would like to ask you to send a diagnostics report from your iOS device, so we can take a closer look at why this is happening to you.
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.
Looking forward to your message!
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