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Unable to sign in: LegacyServerError: Operation is not permitted.

theuser
theuser
Community Member
in Memberships

Screenshot: https://imgur.com/a/7pUXa74

What is going on? This error shows up on desktop, browser, different computers - the whole thing. Signing in to my work account works perfectly.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • theuser
    theuser
    Community Member

    Additional information, on my phone I received this report:

    Syncing 1Password Accounts...
    Begin sync... 2020-01-12 9:48:44 PM
    Locale:en-GB [English (United Kingdom)]
    Command AUTH reported an error ([AUTH] ERROR:403 ErrorCode=101 ErrorMessage=Operation is not permitted. RequestId=REDACTED URL=https://my.1password.com/api/v2/auth/REDACTED MY EMAIL/A3/P797NF/REDACTED REST...)
    Begin sync... 2020-01-12 9:48:45 PM
    Locale:en-GB [English (United Kingdom)]
    Authorized to proceed with sync. Authenticating...
    Have dSecret for user:REDACTED
    Submitting dSecret...
    No dSecret returned from server
    MFA completed.
    Authenticated. Credentials verified
    Got acct overview
    Getting templates...
    Got 26 templates
    saved
    getting items...
    Completed sync with success
    Failed

  • theuser
    theuser
    Community Member

    Apparently a known issue: https://discussions.agilebits.com/discussion/109773/cant-login-legacyservererror-operation-is-not-permitted - this link even includes how to reproduce it - I can confirm I was doing that when it stopped working.

  • theuser
    theuser
    Community Member

    It is working again now. I would like to know the technicals behind this issue though, it is a very strange bug...

  • Greg
    Greg
    1Password Alumni

    Hi @theuser,

    We are investigating this issue right now. Could you shoot us an email at support@1password.com and tell us more about it and your current setup?

    Any info you can share will be really helpful and we will take a closer look at what is going on there. Thank you! :+1:

    ++
    Greg

  • alexdavies
    alexdavies
    Community Member

    For the benefit of others, i've been having this for months. Support tell me that this is caused by any one X plugin that has been locked out and is continually trying to login (without any feedback to the user) - perhaps when I moved to using security keys for auth. (I run X in multiple browsers on multiple machines)

    The fix (at least for my issue) is finally available but you need to move all your 1Password X plugins to 1.18.2.beta - released a few days ago.

  • ag_ana
    ag_ana
    1Password Alumni

    Thank you for the update :+1: I am sure it will be useful to other users finding this discussion.

This discussion has been closed.