Firefox Browser Plugin Button greyed out

laugher

Firefox Version 72.0.1 (64bit)
Run in private windows allowed
*Browser Extension Permissions - access your data for all websites, exchange messages with programs other than firefox and access browser tabs.

I've just updated another Windows PC to run on 1Password 7 for Windows and the Firefox button is just greyed out. I've tried;

1. Uninstalling the browser extension and re-installing, restarting Firefox each time.
2. Restarting Windows 10
3. Fired up Chrome and the browser extension there works fine.
4. Installed 1Password X Firefox extension just to see if that would be greyed out - it wasn't.
5. Looked for "native" mode in the Settings -> Advanced but that setting doesn't seem to existing in 1Password 7.
6. Generated a diagnostic log but nothing I can see is weird for Firefox.

When the Firefox browser is first fired up, the extension is not greyed out. Momentarily. Once the tab is loaded, it is greyed out. I fired up new tabs, went to sites that require login. Still greyed out.

Help?

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1Password Version: 7.3.712
Extension Version: 4.7.5.90
OS Version: Windows 10 Version 1903 OS Build 18362.535
Sync Type: Dropbox

laugher

Ok. I've just found some time to jump back into this issue.

The Google Chrome extension, while enabled, cannot find the 1Password Helper.

So I jumped on another Windows 10 machine that does have 1Password 7 running fine with Windows 10. There is a background process that is running on the working machine called 1Password (32bit). This process is missing as a background process on the broken machine.

How do I force start the 1Password helper?

p.s. Further update. Microsoft Edge extension is enabled and can interact with 1Password database fine.

ag_yaron

Hey @laugher ,
Can you please try this:
1. Press the Windows key + R on your keyboard, it will bring up the "Run" prompt.
2. Write "1password.exe --setup" and hit ENTER.
3. After a few moments, the 1Password 7 desktop app should launch and ask you to unlock - unlock it.
4. Relaunch Firefox and see if the extension works now.

laugher

Hey @Yaron

That fixed it. I assume the --setup switch re-registered some DLLs and registry entries?

Thank you. :)

ag_yaron

Hey @laugher ,
It basically reinstalled 1Password and re-registered it in your system, yes.

I'm glad to hear everything is working properly now :)

laugher

laugher

ag_ana

@laugher:

Thank you for the screenshots. Is there anything specific you would like us to look at?

laugher

Hey @ag_ana - maybe look at why those screenshots originally posted on the day of the opening post only got posted now? :)

ag_ana

@laugher:

Ah I see. I think they were flagged as spam, possibly because you posted two of them very close to each other. Anyway, I am glad to hear everything is working fine now :+1:

laugher

All good @ag_ana

Might want to check the anti spam though cos I only posted it a second time because it refused to display the image the first attempt even when reloading the thread. Now if 1Password managed anti spam, I might have raised an incident. ;)

Have a great day!

ag_ana

You too, thank you! :+1: