Stand alone 1 password 7 says it is from app store

malhotrh
malhotrh
Community Member
in Mac

I do not have a go button appearing in the safari extension when I go to a website. The url is appropriately listed in the entry. When I check my version, it says 1 password 7.4.1 (mac app store), but I have purchased a license. I suspect that the lack of a go button has something to do with the wrong source being listed. How do I go about changing my software's understanding of its birth from mac app store to stand alone version? I can't find a preferences file to delete.

1Password Version: 7.4.1
Extension Version: 7.4.1
OS Version: 10.13.6
Sync Type: iCloud
Referrer: forum-search:app store

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @malhotrh!

    We will be happy to help you with this. To avoid sharing your purchase information here, can you send us an email to support+forum@agilebits.com from the email address that you used to purchase 1Password, so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.

    Looking forward to your message!

  • malhotrh
    malhotrh
    Community Member

    [#NFH-71683-454]

  • Corey_C
    Corey_C
    Community Member

    Thanks, we will be right with you. :)

    ref: NFH-71683-454

This discussion has been closed.