iPhone app opens to blank vault door no way to login

kevingaus
kevingaus
Community Member
in iOS

On my iPhone XR my app is correctly reading my face but is then presenting me with a new vault door with no way to enter my password or repeat facial recognition so I cannot get into the app. Any suggestions?

1Password Version: Latest
Extension Version: Not Provided
OS Version: iPhone 13.3
Sync Type: Icloud

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @kevingaus!

    but is then presenting me with a new vault door

    Can you please share a screenshot with us of this new vault door?

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