I bought a new iPhone and it isn't allowing me to download the app
I already had the app on the iPhone as well as the MacOS app (I purchased licenses - not subscription).
I purchased a new iPhone. I had backed up my old iPhone and then restored it onto my new iPhone.
My vault syncs with iCloud (so I have the same data on my iPhone and Mac)
When I click on the app (it hasn't downloaded and only has a cloud), I receive the following message:
"Unable to Install "1Password - Password Manager and Secure Wallet"
You must purchase this app to install it."
Then - when I view it in the app store, I am unable to download it. So basically, I can't use the 1password app on my new iPhone.
Can anyone help me with this? Thanks in advance.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
-
Hi @neoseeker
1Password for iOS is a free app to download, so that is a very odd message for the App Store to be giving. Is this the link you're using to install it?
1Password for iOS on the App Store
Please let me know.
Ben
0 -
Yes - that is the link. When I go to that link, the cloud (that you push to download) turns into a "stop" symbol. And I cannot click that to download.
0 -
Could you please post a screenshot showing the "stop symbol"?
▷ How to take a screenshot
Thanks.
Ben
0 -
-
Thank you for the screenshots... Could you please double check that parental controls are not enabled on your device?
Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support
Ben
0 -
No.... no parental controls.
0 -
I have to admit I'm scratching my head a bit here. The app is free to download, so... that message from the App Store doesn't make a lot of sense to me. :) Have you tried restarting your device?
Restart your iPhone - Apple Support
Ben
0
