OnePlus 7 Pro + Chrome + Fingerprint issue

supbeez
supbeez
Community Member
edited February 2020 in Android

I have this weird problem where the fingerprint scanner is dimmed and doesn't read my fingerprint. Works fine in apps, firefox, Chrome canary, but not official chrome or chrome beta.

1Password Version: 7.4
Extension Version: Not Provided
OS Version: OxygenOS 10.3.0
Sync Type: Not Provided

Comments

  • supbeez
    supbeez
    Community Member

    Isn't this forum monitored by support?

  • peri
    peri

    Hi @supbeez. In Android 10, we use the system's biometric unlock prompt. Unfortunately, it looks like OnePlus is overriding it with their own biometric prompt, which is what you're seeing in this picture.

    When you use 1Password in Firefox, do you see the same prompt? Or do you see this?

  • supbeez
    supbeez
    Community Member

    This has just been fixed with latest chrome update (version 80.0.3987.117). I actually didn't see any prompt in either. It's just the fingerprint area either lit up and reading fingerprint in Firefox, or dimmed and not working in chrome.

  • peri
    peri

    Thanks for the update. I'm glad to hear that this is working better with a Chrome update!

This discussion has been closed.