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Tried to install 1Password7. I do not have the secret pass code. Please help.

mostpts
mostpts
Community Member
in Memberships

My password is not recognized

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Tried to install 1Password7. I do not have the secret pass code. Please help.

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @mostpts! Welcome to the forum!

    By "secret pass code", do you mean the Secret Key?

  • mostpts
    mostpts
    Community Member

    Yes, secret key

  • mostpts
    mostpts
    Community Member

    Can you help?

  • ag_ana
    ag_ana
    1Password Alumni

    @mostpts:

    Thank you for the confirmation. I see that you have also emailed us right now, in addition to replying here. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

    ref: SUU-98822-943

  • mostpts
    mostpts
    Community Member

    Cannot login to account to change billing information. Cannot locate my secret key

    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
    Sync Type: Not Provided

  • mostpts
    mostpts
    Community Member

    I am currently using 1password6 and would like to upgrade to 1password7.

  • ag_ana
    ag_ana
    1Password Alumni

    @mostpts:

    I have merged your second discussion in the forum so we have everything in one place. As I mentioned in my previous post, let's keep the conversation going via email so we don't duplicate support efforts by replying to you in multiple places :+1:

This discussion has been closed.