I'm confused by the presence of a "Primary" vault 'On Dropbox' and a 1Password vault "On my iphone"

drman

Dear 1Password team,

Everything is working great. Great product. But I was just poking around my 1Password app on my iPhone (Xr)
I believe I see that the app is Version 7.4.4.
In the app > Settings > Vaults I see my "Personal" vault along with the several others I've created. All these work great and perfectly correlated with the vaults I see on my desktop app and when I log into 1Password online.

When I scroll down, below the "New Vault" button, I see the following:
1st: "On My iPhone" : 1Password
2nd: "On Drobbox": Primary

When I click on the first, I see
Start Syncing >
Items 272
Delete Vault

When I click on the second, I see:
Primary Vault > Sync Service > Dropbox
Sync Now
Last Sync >> shows elapsed time <<
Items 0
Delete Vault << This is grayed out.

I'm confused by the presence of both and am wondering what they mean and if I can/should get rid of one of them.

Thank you in advance for any clarity you can bring to this.
Let me know if I need to provide more info.

~ Dave

---

1Password Version: 7.4.4
Extension Version: 7.4.4
OS Version: iOS 13.3.1
Sync Type: Dropbox (I think)
Referrer: forum-search:I'm confused by the presence of a "Primary" vault 'On Dropbox' and a 1Password vault "On my iphone"

ag_ana

Hi @drman!

I'm confused by the presence of both and am wondering what they mean and if I can/should get rid of one of them.

These two vaults are stored outside of 1Password.com. When you have a 1Password Membership, we recommend only using vaults inside your 1Password account, to avoid confusion. It looks like you created two external vaults however:

• Primary only exists on your iPhone
• 1Password is empty, and synced with Dropbox

If all your data is inside your other vaults already, and you don't need these two vaults, you can remove them :)

drman

Dear Ag_ana,

I a follow-up question because I am not succeeding in removing the "Primary Vault" listed as "ON DROPBOX"
When I select "Delete Vault" (in red text) I am prompted for my master password. When I enter my master password, the action fails.

Now, I am assuming that my master password is the same password that I use to unlock the 1Password app and to log into https://my.1password.com/home. Is that assumption incorrect?

Thank you for your assistance thus far,
Dave

Ben

@drman

That is usually the case, but not always. If you log in at https://my.1password.com/ is all of your data there? If so then at this point I'd recommend uninstalling and reinstalling 1Password for iOS, and then logging in to your account:

1Password for iOS on the App Store

That will remove all of the extraneous vaults. I would also suggest checking your other devices. When using 1Password.com you shouldn't have a "Primary" vault anywhere. I hope that helps. Should you have any other questions or concerns, please feel free to ask.

Ben

drman

Thank you both for your prompt and very helpful responses!
Fabulous customer support :) <3

ag_ana

@lmnoTechGuy:

On behalf of Ben too, you are welcome! If you have any other questions, please feel free to reach out anytime.

Have a wonderful day :)