Can't add Accounts or Vaults to 1Password X

Hello!

Running:

  • Ubuntu 18.04
  • Chromium Version 80.0.3987.87 (Official Build) snap (64-bit)
  • 1Password 1.18.0

Can't add my account or vaults to my 1Password X extension in Chromium.

Reproduce:

  • Install 1Password X from Chrome extension web store
  • 1Password website gets prompted and opens up
  • Enter my username and password
  • Gets stuck on login page with an infinite spinner on the login button

If I instead open a page myself on my.1password.com and login, I manage to login, but when pressing the "Add" button to add the account and vaults to my extension, nothing happens.

Have had this problem for a while. Vaults won't sync either.


1Password Version: Not Provided
Extension Version: 1.18.0
OS Version: Ubuntu 18.04.3 LTS
Sync Type: Not Provided

Comments

  • edited February 14

    Would love to know what's going on with 1Password X on Chromium and Ubuntu.
    I literally can't function as a Internet citizen without my password manager.

  • ag_anaag_ana

    Team Member

    Hi @merkletree! Welcome to the forum!

    Could you please generate some logs in your browser and email to us at [email protected] so we can take a closer look at why this is happening to you?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.

    Looking forward to your message!

  • Hi @ag_ana, here is my support ID: [#TQF-58427-429].

  • ag_anaag_ana

    Team Member

    @merkletree:

    Thank you! I confirm that I have managed to locate your email in our systems. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: TQF-58427-429

This discussion has been closed.