New Update Buggy - Will not install

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gcb
gcb
Community Member

Yesterday's update (7.2.4) will not install on an iMac running 10.15.3. Even though 1Password is closed, the system provides a dialog indicating that it must be closed before the installation can complete. The dialog provides a "Continue" button in order to close (the already closed) 1 Password to complete the installation. Clicking that button leads to a delay and then a dialog appears stating: "Unable to Close "1Password7". The update for "1Password7" couldn't be completed. Try again later." Then the system "opens" a dead version of 1Password7 where nothing works except the ability to close using the upper lefthand button. Closing Safari as well does not help. Restarting system does not help. Please advise.


1Password Version: 7.4.1
Extension Version: Not Provided
OS Version: 10.15.3
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni
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    Hi @gcb!

    1Password mini might still be running on your system, even if the main 1Password app is closed. Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and see if the installer is able to continue?

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