Firefox Plugin for 1Password (not 1Password X) not working

NicholasFe
NicholasFe
Community Member
in Mac

Hi,
my 1Password App got updated yesterday and since then the Firefox extension seems to be broken.
When I open 1password from a login form, it asks me to install the extension, even though I already have it installed:

And the extension icon in Firefox blinks all the time:
(Please image screengrab video here, which is not allowed to be uploaded)
this blinks about every 2 seconds:

Steps taken:

  • Restarted FireFox
  • Restarted 1Password
  • Removed extension, restarted FireFox, installed extension again

All to no effect.

1Password Version: 7.4.1 (70401001)
Extension Version: 4.7.5.90
OS Version: macOS 10.15.2
Sync Type: iCloud

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @NicholasFe! Welcome to the forum!

    Before we try anything else, have you also tried rebooting your computer once? I see that you have tried restarting both Firefox and 1Password, but I wonder if a complete reboot will help here.

  • NicholasFe
    NicholasFe
    Community Member

    "Have you tried turning it off and on again?"

    Will do...

  • ag_ana
    ag_ana
    1Password Alumni

    Thank you @NicholasFe! Let us know how it goes :+1:

  • grncdr
    grncdr
    Community Member

    Experienced the same issue here. Restarting (and letting system updates install) cleared it up for me.

  • NicholasFe
    NicholasFe
    Community Member

    One reboot (and an update to macOS 10.15.3 I forgot about) later and it's working again.

    Thanks for the help. :+1:

  • ag_ana
    ag_ana
    1Password Alumni

    @grncdr, @NicholasFe:

    Thank you both for the update! I am glad to hear that installing system updates and a rebooting helped fix the issue :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

  • NicholasFe
    NicholasFe
    Community Member
    edited February 2020

    Hi,
    this just happened again. Without any outstanding system updates. So now I think, your update process is broken.

    1Password 7
    Version 7.4.2 (70402005)
    Mac App Store

    Here is a excerpt from the debug log of the Firefox extension:

    Unchecked lastError value: Error: Could not establish connection. Receiving end does not exist. background.js:1
    [Exception... "Component not initialized" nsresult: "0xc1f30001 (NS_ERROR_NOT_INITIALIZED)" location: "JS frame :: resource://gre/modules/ExtensionChild.jsm :: api/register/publicAPI.onDisconnect< :: line 266" data: no]
    api/register/publicAPI.onDisconnect<@resource://gre/modules/ExtensionChild.jsm:266:42
    listener@resource://gre/modules/ExtensionChild.jsm:323:17
    disconnectByOtherEnd@resource://gre/modules/ExtensionChild.jsm:404:15
    receiveMessage@resource://gre/modules/ExtensionChild.jsm:232:44
    _handleMessage/</<@resource://gre/modules/MessageChannel.jsm:962:27
    _handleMessage/<@resource://gre/modules/MessageChannel.jsm:961:9
    _handleMessage@resource://gre/modules/MessageChannel.jsm:959:16
    receiveMessage/<@resource://gre/modules/MessageChannel.jsm:225:14
    receiveMessage@resource://gre/modules/MessageChannel.jsm:218:10
    MessageChannel.jsm:964

  • NicholasFe
    NicholasFe
    Community Member

    Addendum: This time, restarting the 1Password App helped. But should not that have been done by the update process?

  • ag_tommy
    ag_tommy

    It sounds as if the mini process was running in the menubar, prohibiting the update. This seems like an issue with 7.4.2. The team is working to make this a better experience.

This discussion has been closed.