Firefox extension keeps "blinking" in the firefox menu

remcolandegge
remcolandegge
Community Member
in 1Password in the Browser

Since today the firefox extension is "blinking" in de Firefox menu (the icon keeps turning lighter en darker) and is unresponsive. I already tried to uninstall en reinstall the extension but is doesn't work any more.

Does anyone know what is causing this?

Firefox version 73.0 on OS X

1Password Version: 7.4.1
Extension Version: 4.7.5.90
OS Version: OS x 10.15.3
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @remcolandegge! Welcome to the forum!

    Do you see the same issue even after updating 1Password to version 7.4.2?

  • remcolandegge
    remcolandegge
    Community Member

    For some reason my Mac downloaded the 1Password 7.4.2 version, but did not install it. I had to shutdown 1password with the toolbar icon and after that everything is working fine again. Thanks for the tip regarding the version :)

  • ag_tommy
    ag_tommy

    Thank you for letting us know everything is working again. We're here is you need us.

  • chuckchuckchuck
    chuckchuckchuck
    Community Member

    I'm experiencing the same problem. The Mac App Store is saying that I updated to version 7.4.2 on February 13, but when I open the application and go to the "About 1Password" menu, I see that the running version is still 7.4.1. Also, the app information in finder also says that I have 7.4.2. Please let me know if you have any ideas.

  • ag_ana
    ag_ana
    1Password Alumni

    @chuckchuckchuck:

    Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and then relaunch 1Password? Do you see the correct version number now?

  • chuckchuckchuck
    chuckchuckchuck
    Community Member

    That fixed it. Thank you!

  • ag_ana
    ag_ana
    1Password Alumni

    You are welcome @chuckchuckchuck! I am glad to hear this :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

  • Incy
    Incy
    Community Member

    I have 7.4.3 and am having the same issues. I have reinstalled it twice to no avail.

  • ag_tommy
    ag_tommy

    @Incy

    Did you try completely quitting 1Password and restarting?

    Open 1Password and Quit Completely using⌘⌥⌃Q(Command Option Control Q), and then relaunch 1Password
    or
    Right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely, and then relaunch 1Password?

  • Incy
    Incy
    Community Member

    That did the trick. Thanks!

  • ag_tommy
    ag_tommy

    You're welcome. I am glad it helped!

This discussion has been closed.