Fail to log on to 1Password 7
Hello there, I had my account recovered recently as i forgot my main password. And I own a PC and a MAC, but there is some problems for me to log in on the Mac.I have erased all data and start over but it keeps loading after i filled my information on the software. It looks like there is something wrong with the software?
1Password Version: 7.4.2
Extension Version: Not Provided
OS Version: OS X 10.15.3
Sync Type: Membership
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Well, I can log in after I turn off my 2FA authentication. Is that really I have to do when I need to log in on my MacBook?
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Are you using the Mac App Store version? Are you also using 2FA on your account?
If so, there is an issue that the team is actively working to resolve regarding such situations. We can temporarily move you to our web store version, which is not affected by this issue. We can also help you move back to the Mac App Store version if that's your choice.
Please let me know.
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yes, I am using the Mac App Store version by the way.
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Either version will work with a membership. :) To move to the web store version please follow these instructions.
- Make sure you have a copy of your Emergency Kit. It's always a good thing to make sure you have it.
- Quit Safari, and any other open browsers
- Open and then quit 1Password completely using —
⌘⌥⌃Q(Command Option Control Q)- You do not need to unlock 1Password, you can quit the app from its lock screen.
- Drag 1Password to the Trash, but DO NOT use a "cleaner" app to remove 1Password if you have one (MacKeeper, CleanMyMac, AppZapper, etc)
- Empty the Trash
- Restart your Mac
- Install 1Password from our website: Download for Mac
- Open 1Password, complete any steps needed to complete setup.
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Ok. Problem solved. Thank you.
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On behalf of ag_tommy, you are welcome! If you have any other questions, please feel free to reach out anytime.
Have a wonderful day :)
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