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Cannot sign into my 1Password account

Community Member


Today I created an account with the trial premium version. Everything seemed to be great until a random moment in which I could not sign in anymore in my 1Password account. It keeps saying that the combination of my e-mail address, secret key en master password is incorrect while I know for sure it is right.

I have tried everything, meaning all the options you provide on your website in the faq section. But I cannot sign in still.

Can you help me please? I cannot even my subscription right now.


  • Ben

    Hi @MD08

    It appears you contacted us with this same request via email as well. To avoid duplicating efforts I'm going to close this thread, but we will be in touch with you via email as soon as we can. Thanks!


This discussion has been closed.