Empty vaults with strange names

pvardanega
pvardanega
Community Member
edited February 2020 in Mac

Hi there,

Since few days, my vaults are empty and have strange names on my macbook pro (see attached screenshot). I don't have the issue with my smartphone or the main website.

I tried to delete and reinstall the app (with and without restarting the mac between the delete and install) but nothing changed. Are there any local files I can cleanup?

Thanks for your help

Best regards

1Password Version: 7.4.2 (70402004)
Extension Version: Not Provided
OS Version: OS X 10.15.3 (19D76)
Sync Type: Team account

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @pvardanega! Welcome to the forum!

    Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and then relaunch 1Password? Do you still see the same thing after doing this?

  • pvardanega
    pvardanega
    Community Member

    Hi @ag_ana,

    Unfortunately, I still have the same problem :(

    Regards

  • pvardanega
    pvardanega
    Community Member

    Hi again,

    I installed the latest update (7.4.3) from today and it has fixed the issue :)

    Cheers

  • ag_ana
    ag_ana
    1Password Alumni

    @pvardanega, thank you for the update! I am very happy to hear things are working as expected now.

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

This discussion has been closed.