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Why is my account frozen???

zhaozuowei
zhaozuowei
Community Member
edited February 2020 in Memberships

Hello!

My paid subscription is until December 15, 2020. Why is my account frozen???

My subscription account is:

Here is a successful subscription notification through Google play.

Please help me with the problem, thank you.

Your subscription to agilebits Inc. through Google play has been renewed. Manage subscriptions.

[personal information removed; this is a public forum]

Comments

  • zhaozuowei
    zhaozuowei
    Community Member

    我是在谷歌商店订阅的，支付了279HK。有效期到2020年12月15日。已邮件联系过你们。为什么不解决我的问题？

  • zhaozuowei
    zhaozuowei
    Community Member
    edited February 2020

    Hello!

    My paid subscription is until December 15, 2020. Why is my account frozen???

    My subscription account is:

    Here is a successful subscription notification through Google play.

    Please help me with the problem, thank you.

    Your subscription to agilebits Inc. through Google play has been renewed. Manage subscriptions.

    [personal information removed; this is a public forum]

  • Ben
    Ben

    Hi @zhaozuowei

    I see you have an existing email ticket with us. I'm going to re-open that ticket for you. To avoid duplicating efforts, or sharing personal information in this public forum, I'm going to close this thread. We'll be in touch via email shortly.

    Thank you.

    Ben

This discussion has been closed.