Hey and good morning . I can use 1 P with my master password on my macbook but not on iPhone

I can use 1 P with my master password on my macbook but not on iPhone. What is the problem.


1Password Version: 7
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Hey and good morning . I can use 1 P with my master password on my macbook but not on iPhone

Comments

  • ag_tommyag_tommy

    Team Member

    @DonDavid0013

    Can you clarify the question more? Specifically the iPhone portion. Are you unable to unlock at all? Perhaps you have moved to a membership and the iPhone is unlocking with an older password. We can assist with such a situation.

    • Please don't post account specifics here in the forum, as it's a public venue. We can move the conversation to our ticket system, if we need specifics.
  • Hello Tommy,

    ich wollte heute alles neu einrichten. Jetzt habe ich alles gelöscht inklusive meinem Konto. Ich konnte mich auch nicht mehr mit dem Masterpasswort anmelden. Könnt ihr alles zurücksetzten und ich starte komplett neu? Grüsse David

  • Pass word


    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
    Sync Type: Not Provided
    Referrer: forum-search:Hey , i forgot my master password . What can i do? thx David

  • BenBen AWS Team

    Team Member

    @DonDavid0013

    If you want to start completely over you can use this page to delete your account, if you have one:
    https://my.1password.com/support

    Then you would also need to clear out the apps. For iOS: uninstall & reinstall. For Mac: use Help > Troubleshooting > Reset all 1Password data.

    I hope that helps!

    Ben

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file