7.4.3 update continually fails
Hi. Can anyone help please.
I have 7.4.1 currently installed (via Mac App Store). The App Store is telling me that there is an update available (looks like 7.4.3). When I select 'Update' the download proceeds until I get a box saying that I should close the app to update (and to click the 'Continue' button to do this. All goes quiet and then I get a message saying 'Unable to Close 1Password 7', that the update couldn't be completed and to try again later. When I click the Close button the original version of 1P opens
I have tried performing the update with 1Password open, with 1Password closed and following a re-boot etc but am unable to get past this point. Does anyone have any ideas please?
Thanks
Patrick
1Password Version: 7.4.1
Extension Version: Not Provided
OS Version: 10.15.2
Sync Type: Not Provided
Comments
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Hey @patrickl
It sounds as if the mini process is running in the menubar, prohibiting the update.
- Open and then quit 1Password completely using the following
⌘⌥⌃Q(Command Option Control Q) - Update from the Mac App Store.
I hope this helps, and by all means, feel free to reach out if you have additional questions.
0 - Open and then quit 1Password completely using the following
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Excellent - thanks. Worked a treat then. I had missed the mini!
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Worked perfectly for me as well.
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That's great to hear, thank you for letting us know @furicchio :+1: :)
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