1Password app on macOS not auto-updating after ver 7.3.2 (from 1Password store)

offtheroad
offtheroad
Community Member
in Mac

Auto-update for my Mac seems to have stopped working about six months ago. I'm on macOS 10.15.3 (MacBook Pro) and 1Password Version 7.3.2 (70302004) from 1Password Store. My 1Password Preferences > Updates is set to Automatically Check and Automatically Install (no changes to these settings for at least a year). When running 1Password, I click 1Password > Check For Updates... and get a message from 1Password Updater saying I'm running the latest version. However, I see that ver 7.4.3 (and several intervening versions) is available. The same problem, with the same software versions, appears on my wife's Mac.

1Password Version: 7.3.2
Extension Version: 7.3.2
OS Version: macOS 10.15.3
Sync Type: 1password service
Referrer: forum-search:1Password app on macOS not auto-updating after ver 7.3.2

Comments

  • Ben
    Ben

    Hi @offtheroad

    I'm sorry to hear about the difficulty. You should be able to resolve this by installing a fresh copy. Please try these instructions:

    1. Quit Safari
    2. Open and then quit 1Password completely — ⌘⌥⌃Q (Command Option Control Q)
    3. Drag 1Password to the Trash, but DO NOT use a "cleaner" app to remove 1Password if you have one (MacKeeper, CleanMyMac, AppZapper, etc)
    4. Empty the Trash
    5. Restart your Mac
    6. Install 1Password from our website: Download for Mac
    7. Open 1Password
    8. Make sure the extension is shown and enabled in Safari under Preferences > Extensions (do not click "More Extensions")
    9. Verify that you're able to use the extension to fill logins

    Let me know how it turns out. :)

    Ben

  • offtheroad
    offtheroad
    Community Member

    Thanks @Ben, this worked. Both Macs are on 7.4.3 now.

  • Ben
    Ben

    Excellent. Thanks for the update. :+1:

    Ben

This discussion has been closed.