Help with 3 field login

Hi there,

Can I get some help with saving a 3 field login please?

The site in particular is

I have followed the steps located at but it's only saving 2 fields.

The Last name field from the webpage is being saved as my login in 1Password.

The PIN field from the webpage is being saved as my password in 1Password.

For the life of me I cannot get my membership No to save in 1Password.

I am using Chrome Version 79.0.3945.130 (Official Build) (64-bit). I do have the UBlock Origin extension but I have tried it with this disabled.

I'm using Windows 10.

Any help would be greatly appreciated.


1Password Version: 7.3.712
Extension Version:
OS Version: Windows 10
Sync Type: Not Provided


  • Hey Paul. This particular website is one our developers are aware of being problematic, and hopefully we'll have a fix for this sometime soon, but I don't have anything definitive to share at the moment. Thanks for reporting this and thank you for your patience. :smile: (Manually saving the login, I will note, is definitely the right approach!)

  • Introspective
    Community Member

    Thanks for the reply ag_michaelc,

    That's fine. At least I know I was trying to do it the correct way :)

    It's the only site that I visit that's not working correctly so I'm happy to wait.


  • ag_ana
    1Password Alumni

    On behalf of ag_michaelc, you are welcome @Introspective! And thank you for your understanding :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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