1Password crashing when starting

tjohanss
tjohanss
Community Member
in Mac

It just doesn't start - problem report says the following

Process: 1Password 7 [685]
Path: /Applications/1Password 7.app/Contents/MacOS/1Password 7
Identifier: 1Password 7
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 7 [685]
User ID: 501

Date/Time: 2020-02-29 09:04:47.167 +0100
OS Version: Mac OS X 10.15.3 (19D76)
Report Version: 12
Anonymous UUID: D54F2267-FE33-F1CE-2F4C-F70115BA285A

Time Awake Since Boot: 290 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (Code Signature Invalid)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace CODESIGNING, Code 0x1

kernel messages:

VM Regions Near 0 (cr2):
-->
__TEXT 000000010fe79000-0000000110283000 [ 4136K] r-x/r-x SM=COW

Thread 0 Crashed:
0 0x0000000114de2000 _dyld_start + 0

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ffedfd86be8
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x0000000114de2000 rfl: 0x0000000000000200 cr2: 0x0000000000000000

Logical CPU: 0
Error Code: 0x00000000
Trap Number: 0

Binary Images:
0x10fe79000 - 0x110282ff7 + (0) <33985E4D-DC22-3222-A725-66ED0FBF6134>
0x114de1000 - 0x114e71cb7 + (733.8)

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 133
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=5292K resident=0K(0%) swapped_out_or_unallocated=5292K(100%)
Writable regions: Total=8424K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8424K(100%)

                            VIRTUAL   REGION

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 1
Stack 8192K 1
__DATA 1288K 4
__DATA_CONST 20K 1
__LINKEDIT 576K 2
__TEXT 4716K 2
shared memory 8K 2
=========== ======= =======
TOTAL 70.5M 13

Model: MacBook9,1, BootROM 189.0.0.0.0, 2 processors, Dual-Core Intel Core m3, 1,1 GHz, 8 GB, SMC 2.35f106
Graphics: kHW_IntelHD515Item, Intel HD Graphics 515, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 4 GB, LPDDR3, 1867 MHz, 0x80CE, 0x4B33514634463430424D2D41474346202020
Memory Module: BANK 1/DIMM0, 4 GB, LPDDR3, 1867 MHz, 0x80CE, 0x4B33514634463430424D2D41474346202020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x158), Broadcom BCM43xx 1.0 (7.77.106.3 AirPortDriverBrcmNIC-1440.1)
Bluetooth: Version 7.0.3f5, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.0 Bus
USB Device: USB2.1 Hub
USB Device: Hub
USB Device: USB Controls
USB Device: USB Audio
Thunderbolt Bus:

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:1Password crashing when starting

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @tjohanss! Welcome to the forum!

    I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.

    Looking forward to your message!

  • tjohanss
    tjohanss
    Community Member

    Hi, thanks for response. I have submitted the diagnostics report. Here is the support ID I received in response:

    [#LRN-93554-355]

  • ag_ana
    ag_ana
    1Password Alumni

    @tjohanss:

    Thank you! I confirm that I have managed to locate your email in our systems. o we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: LRN-93554-355

This discussion has been closed.