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Restoring 1Password account/membership

christiancurby
christiancurby
Community Member
in Memberships

I purchased 1Password and the yearly subscription for $35.99. When I tried to login my Master Password did not work. I do not understand the point of the Secret Key if it does not allow you to access the account without the master password. Anyway after not being able to access nor find any instructions for changing Master Password without knowing the master password I have deleted my account but now in order to sign up for new acct new password etc my app wants me to purchase another subscription. Please send me step by step instructions for restoring my purchase as well as how to access this app

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @christiancurby! Welcome to the forum!

    We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to support+forum@agilebits.com from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.

    Looking forward to your message!

This discussion has been closed.