Trying to create an account within a family plan and got "Error: Unable to create your account"

mtmorrissey

My spouse recently created a family plan, and I just tried to accept the invitation to join and set up my own account. I created a master password, clicked "continue," then on the "Almost there" page filled in the master password I just created, clicked "submit," and then got the following nonspecific error message on a new page: "Error: Unable to create your account. Something went wrong – sorry about that!"

I am using Chrome on a Mac with OS Catalina. No firewall or filevault on. Thanks for any help!

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1Password Version: 7
Extension Version: Not Provided
OS Version: 10.15.3
Sync Type: iCloud
Referrer: forum-search:Error: Unable to create your account

ag_tommy

@mtmorrissey

I see you sent us an email. Let's continue the discussion there as it sounds like we may need account details to help resolve this issue.

ref: DXP-97616-146

mtmorrissey

Great, what's the next step?

ag_ana

@mtmorrissey:

Someone will get back to your email as soon as possible. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and we will continue the conversation via email.

Thank you for your patience!

ref: DXP-97616-146