Photo vault

jofro
jofro
Community Member
in iOS

I had a selected a pre set password through 1Password when setting up a lock on my photo vault app but now when I try to log into the photo vault app folder the password doesn’t come up, it was never saved in the 1 password app. How do I reset that? Do I have to erase all my 1 password data to reset that password?? Please help

Comments

  • Ben
    Ben

    Hi @jofro

    I'm sorry to hear about the situation. Changing the data in 1Password wouldn't have any effect on the password needed by a 3rd party app. If you are unsure how to reset the password for your photo app you'd need to contact the folks who are responsible for that app. Additionally I'd recommend double checking the steps that you're taking to generate and save passwords in 1Password, to be sure they are being saved.

    Thanks.

    Ben

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