Show 1Password | No love from ⌥⌘/

dmoliver

1Password 7
Version 7.4.4 (70404001)
Mac App Store

iMac (Retina 5K, 27-inch, 2017)
3.8 GHz Intel Core i5
2.1 TB HD
16 GB 2400 MHz DDR4 RAM

When I invoke the keyboard shortcut for Show 1Password nothing happens. The shortcut is set up in Preferences, so I'm at a loss. Recent upgrade, if that helps.

macOS 10.13.6

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:show 1password shortcut not working

Ben

Hi @dmoliver

I'm sorry to hear about the trouble. Does ⌘\ work? Please let me know.

Ben

dmoliver

After a bit more experimentation, it looks like 1Password has to be unlocked via the app before the keyboard shortcuts will activate the mini window. I believe the mini window used to launch with a password field if the app had not been unlocked previously. Is this the case, and if so, why has it changed?

Ben

1Password's lock state should not affect the keyboard shortcuts brining up Mini. If you're in a non-1Password app and press ⌘\ does it open Mini? This is a global shortcut now, with 1Password 7, so ⌥⌘\ is mostly there for legacy reasons.

Ben

dmoliver

Actually, the behavior I describe only applies to Safari. Both shortcuts work everywhere else. Extension (v7.4.4) is installed and enabled in prefs. Unfortunately, Safari is pretty much the only place I need it to work...

Ben

@dmoliver

Could you please tell me if ⌘\ works in Safari?

Ben

dmoliver

No. "Both shortcuts work everywhere else."

ag_ana

@dmoliver:

Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and then relaunch 1Password? Does the shortcut work in Safari now?

dmoliver

Eureka! Thanks @ag_ana

ag_tommy

On behalf of ag_ana you're welcome!