Standalone Mac software asking for me to login to online 1Password account

patti_butler
patti_butler
Community Member
edited March 2020 in Mac

1Password 7
Version 7.4.4 (70404001)
Mac App Store
Mac Book Air OS 10.15.3
Safari Version 13.0.5 (15608.5.11)

I have the standalone 1Password software in which the Safari browser extension won't work. When I Open the software from the Application a splash screen appears asking me to log into the web version.

If I can work around that to see my items in 1Password I cannot edit them. They are marked "Read-Only".

So I have 3 issues:
1- Browser extension
2-Standalone software trying demanding credentials for the web version
3-Read only items from data stored on my hard drive

1Password Version: 7.4.4
Extension Version: 70404001
OS Version: 10.15.3
Sync Type: Not Provided
Referrer: forum-search:"70404001"

Comments

  • Ben
    Ben

    Hi @patti_butler

    I'm sorry to hear about the trouble. 1Password 7 from the Mac App Store is available to 1Password membership customers only. It won't work standalone. If you have a standalone license for 1Password 7 you'd need to download the software from our website. Please try these instructions:

    1. Quit Safari
    2. Open and then quit 1Password completely — ⌘⌥⌃Q (Command Option Control Q)
    3. Drag 1Password to the Trash, but DO NOT use a "cleaner" app to remove 1Password if you have one (MacKeeper, CleanMyMac, AppZapper, etc)
    4. Empty the Trash
    5. Restart your Mac
    6. Install 1Password from our website: Download for Mac
    7. Open 1Password
    8. Make sure the extension is shown and enabled in Safari under Preferences > Extensions (do not click "More Extensions")
    9. Verify that you're able to use the extension to fill logins

    Let me know how it turns out. :) That should address all three issues. I hope that helps!

    Ben

This discussion has been closed.