Duplicate entries on iPhone
Deleted app on iPhone to attempt to delete duplicate entries. Reinstalled and loaded personal vault to app and duplicate entries reappeared. Do not see the duplicates when I log on in Windows.
1Password Version: 7.4.6
Extension Version: Not Provided
OS Version: OS 13.3.1
Sync Type: Not Provided
Referrer: forum-search:double entries
Comments
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Hi @dylanwhitehead! Welcome to the forum!
How many vaults do you see in the 1Password app on your iPhone?
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One personal and one shared. I have both ‘on’.
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Thank you for the confirmation. Do you see the duplicates even if you login to your 1Password.com account in a browser, or do they show up just inside the iOS app?
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Just on the iOS app
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Then you might have an additional vault on this iOS device, perhaps a standalone vault. I would like to ask you to generate a diagnostics report from your iOS device and email it to us to support+forum@agilebits.com, so we can help you check that.
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.
Looking forward to your message!
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Report generated Mar 22, 2020 at 2:04 PM
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Thank you for the confirmation. If you have emailed the report to us already, can you share the support ID that you received?
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BRF-41864-742
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Thank you!
ref: BRF-41864-742
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Did I miss the reply? Apologize if I did.
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It appears you may have? My colleague Stephanie wrote to you 3 days ago and hasn't heard back. I'll go ahead and re-send her message to you now, just in case you didn't receive it. Please let me know.
Ben
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Just got a message from her. Thanks
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Thank you for the update @dylanwhitehead! I will let you continue the conversation via email :+1:
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