Mac Firefox browser extension not working at all

zztop
zztop
Community Member
in Mac

Mac Firefox I have tried all forum suggestions I could find and still can't get browser extension to respond at all. Command backslash simply produces a login box. I have shutdown, uninstalled, reinstalled, and lost count of how many times I have installed the extension in Firefox. Help Please?

1Password Version: 7.4.3
Extension Version: 4.7.5.20
OS Version: OS X 10.15.3
Sync Type: Dropbox

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @zztop! Welcome to the forum!

    Command backslash simply produces a login box.

    Can you please post a screenshot of this?

  • zztop
    zztop
    Community Member

    Here is the screenshot file attached. Hope this helps.

  • Ben
    Ben

    Thanks @zztop. Please try the steps outlined here:

    If the 1Password extension isn't working in your browser

    Ben

  • zztop
    zztop
    Community Member

    1pw mini doesn't work at all in firefox. screenshot attached.

    1Password Version: 1Password 7 Version 7.5 (70500003) 1Password Store
    Extension Version: I can't find it
    OS Version: 10.15.5
    Sync Type: Dropbox
    Referrer: forum-search:mini

  • Ben
    Ben

    @zztop

    Did you try the steps in the guide I linked? :)

    Ben

  • Ben
    Ben

    @zztop

    I wanted to follow up here and see if this is still a problem for you. I understand this has been going on for some time so I'd like to help you get to the bottom of it. If you've tried the steps listed in the guide I'd like to get you over to our extensions specialists for a further look. To facilitate that I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/comment/561227/#Comment_561227
    • Your forum username: zztop

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

    Ben

  • zztop
    zztop
    Community Member

    I did all these things and have corrisponded with 2 programmers via email and it still doesn't work. I assume you can see those email exchanges. To recap: 1pw7 works fine. I have 1pw mini installed and it does nothing at all. I have another similar laptop where everthing is working fine. Is there some way to compare the installations on the two laptops side-by-side?

  • ag_ana
    ag_ana
    1Password Alumni

    @zztop:

    I did all these things and have corrisponded with 2 programmers via email and it still doesn't work.

    Sorry to hear this! Let's continue the conversation via email then, until things are working for you again :)

    I see that my colleague Nhat has replied to your last email with some more suggestions. Please give them a try and let us know if they helped. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion so we can continue via email.

    Thank you for your patience!

    ref: HRK-18332-639

This discussion has been closed.