How do I create a new paid member in my existing team account?

matt_1password
matt_1password
Community Member
in Business and Teams

I have 3 paid team members and need to add an additional team member. I am surprised how confusing this simple task is. I've invited the new user from the People tab and he is now an Active user, but the Billing tab only shows 3 paid members. How do I add this new person as a paid member of my team?

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Referrer: forum-search:How do I create a new paid member in my existing team account

Comments

  • Ben
    Ben

    Hi @matt_1password

    I'm sorry to hear the UI isn't more clear here. Please email our business team directly at business@1password.com so they can pull up your account and check the status. Thank you.

    Ben

  • matt_1password
    matt_1password
    Community Member

    Okay, I just did, thanks.

  • Ben
    Ben

    Thanks @matt_1password. We'll get it sorted for you. Be in touch by email soon. :)

    Ben

  • matt_1password
    matt_1password
    Community Member

    Looks like the extra person was added to the billing. Thanks!

  • Ben
    Ben

    I wish I could take credit, but I think this is a case of the system catching up with itself on its own. In any event, I'm glad to hear things appear to be correct now. If there is anything else we can do, please don't hesitate to contact us.

    Ben

This discussion has been closed.